Framingham, MA - October 20, 2011 –New IDC Manufacturing Insights research reveals a significant gap between what service technicians assert they need in terms of safety in servicing electric and hybrid vehicles (EVs) and what original equipment manufacturers (OEMs) are doing to meet these needs. According to the new study, conducted in collaboration with the Society of Automotive Engineers (SAE), of over 2,000 global automotive professionals, while service technicians are concerned about the potential impact electric and hybrid electric vehicles might have on their safety, OEMs do not have as high concerns as technicians. Furthermore, within OEM survey respondents, half in management roles expect service safety in EVs will improve compared to only about 25% of designers and service information developers.
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